Supporting our shoppers
At the heart of London Designer Outlet is one focus—you, our guests.
We’re dedicated to creating an inclusive, welcoming space for everyone, which is why we’re proud to support Purple Tuesday, a national day of awareness dedicated to enhancing the shopping experience for neurodiverse individuals and those with disabilities.
On Purple Tuesday, we make additional adjustments throughout the day to ensure an enjoyable, accessible environment for all our visitors. Non-essential tannoy announcements and background music are paused, reducing sensory stimuli and creating a calmer atmosphere. We also work with our stores to dim lights, maintaining a low-sensory environment that caters to the comfort of all our guests.
Our goal is to make LDO a destination where everyone feels comfortable and valued, so you can fully enjoy your shopping experience, not just on Purple Tuesday, but 365 days a year.
Be our guest
If you’re ever in need of assistance, head to our Guest Services hub – a space like no other.
Step off the mall and into our welcoming room and you’ll be greeted by one of our friendly team members, who are always on hand and happy to help.
Guest Services is open seven days a week, find the hub next to Clarks on Level 1.