General Terms & Conditions

Welcome to the London Designer Outlet website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern London Designer Outlet’s relationship with you in relation to this website.

The term “London Designer Outlet” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website.

You may not create a link to this website from another website or document without London Designer Outlet’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

WI-FI Terms & Conditions

The paragraphs below are the terms and conditions for Freerunners’s wireless internet access services (the “Service”) supplied by Freerunner Net Limited to you (“You”). Freerunner Net Limited is a UK company based at Unit M10 The Maltings, Stanstead Abbotts, Ware, SG128HG England (“Freerunner”). These terms and conditions may be modified by Freerunner at any time by updating these terms on our website. If you are under the age of 13, by continuing to use this service and by accepting the Terms and Conditions, you confirm that you have received consent from a parent or guardian to use this service. By continuing to use this service, or, if applicable, by agreeing to pay for this service, you agree to accept, conduct your business within the terms stated, and be bound by the following;


Freerunner’s Obligations and Rights:
  • a) By accepting these Terms and Conditions and connecting to the WiFi service, Freerunner may process device information and any Personal Data entered upon registration on behalf of the Data Controller. Device information includes MAC address and IP address. Freerunner will not disclose device and personal information collected in conjunction with the provision of this service to a third party without consent, except to companies with which we have contracted for the provision of the Service or the regulator. Freerunner may collect information on your usage of this Service including web pages visited, domains and email traffic. Freerunner will, if required by law, disclose your personal information and or information pertaining to the usage of the Service to the relevant authorities in the investigation of any suspected or alleged crime.
  • b) Customer Service is available in the United Kingdom by dialling 0845 2242408 or by email at [email protected]. Freerunner is committed to providing uninterrupted access to this Service. Freerunner will use best endeavours to only allow system downtime and maintenance outside of normal working hours (9AM-5PM Monday to Friday). We reserve the right to modify or temporarily suspend the Service or any part of it without notice to you for emergency technical repair or upgrade for any reason, or if the service host has not paid Freerunner for the provision of this service in its premises.
  • c) You acknowledge and are responsible for the security of your connection to the internet, your device that is used for connecting and for any sites you visit, emails you send or receive or information transmitted or received in any format when you use our Service. Freerunner provides no additional security than you already have because we provide management and monitoring services only and do not modify any content. For that reason, we cannot be and are not responsible for the security or content you transmit or receive on the internet.
  • d) You acknowledge that your use of the service is entirely at your own risk. Freerunner does not guarantee the availability or security of the Service. You have the right to compensation for direct damages caused by Freerunner through negligence. Direct damages are defined as the reasonable and verifiable additional costs incurred by you. Freerunner’s liability shall be limited to the amount you have paid for the Service limited to a one month subscription. Freerunner shall not be liable to you in any circumstances for any damages which result in any way from your use or inability to use the service (or any part of it), including any indirect, special or consequential losses, lost profits, business interruption, information or loss of data, security breach, busy signals, errors, delays in the Service, unavailability of the Service, deletion of files, theft, loss of goodwill or other pecuniary loss, including loss or damage suffered as a result of any virus, denial of service, spamming or hacking. Nothing in this clause excludes or limits the liability of Freerunner for (i) death or personal injury caused by Freerunner’s negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other liability that cannot be excluded or limited by law.
  • e) Freerunner reserves the right to block any websites, web pages and content on its service that Freerunner deems illegal, distasteful or generally unsuitable for the location in which this service is provided. Freerunner does not wish to restrict your use of our service unreasonably but by using this service you agree to accept our filtering criteria which may change from time to time. Freerunner has no obligation to you to include sites that are blocked from use.
  • f) Freerunner may deny, terminate or suspend your access to all or any part of the Service without notice if you engage in any conduct or activities that Freerunner in its sole discretion believes violates any of these Terms and Conditions
  • g) Freerunner reserves the right to slow bandwidth or connection speeds at certain times at Freerunner’s convenience.
  • h) In using this service, you understand that Freerunner may place cookies on your device to enable the service to remember you. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

End User’s Obligations and Rights:
  • a) You are responsible for maintaining the confidentiality of your WiFi account and all activities that occur during your use of this service.
  • b) You will not be eligible for any compensation if you cannot use the Service because of power or equipment failure, routine maintenance or circumstances outside of Freerunner’s control including downtime due to the failure of an internet service provider’s connection. If, however, the Service is not available for reasons other than the above, please contact Freerunner’s Customer Service on 0845 2242408 for a possible refund or credit of time.
  • c) You acknowledge that all intellectual property (including copyright, trademarks and trade names) in the Service and on the website used to access it remain the property of Freerunner or its licensors. You agree to respect these rights and not to do anything to infringe on them. In particular, but without limitation, you agree not to alter or remove any trademarks and not to copy, download, transmit, reproduce, print or exploit any of this material.
  • d) You shall indemnify Freerunner for any breach of clause (c), above,
  • e) You agree that you will not use the Freerunner service for:
    • (1) unlawful, fraudulent, criminal or otherwise illegal activities;
    • (2) sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person;
    • (3) knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programs) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by Freerunner or any other Internet user or person;
    • (4) activities that are in breach of any other third party’s rights, including file-sharing, downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material;
    • (5) anything that may disrupt or interfere with Freerunner’s network or services or cause the network to crash;
    • (6) launching “denial of service” attacks; “mailbombing” attacks; or “flooding” attacks against a host or network. Scanning of networks or hosts for open ports or other vulnerabilities;
    • (7) making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large files or extended high volume data transfer of any kind. Should we deem your use of our service excessive, and by this we mean transferring more than 20Gbytes / month or equivalent multiple thereof, we reserve the right to reduce your connection speed, or terminate your service. In such a situation you will not be eligible for a refund;
    • (8) circumventing the user authentication or security process of a host or network;
    • (9) creating, transmitting, storing or publishing any virus, malware, Trojan, corrupting program or corrupted data; or
    • (10) collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally collected, streamed, distributed or accessed.
Other Important Terms:
  • a) Freerunner may transfer its rights and obligations under these Terms and Conditions to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.
  • b) Please note that these Terms and Conditions, its subject matter and its formation, are governed by English law. Both you and Freerunner agree that the Courts of England and Wales will have exclusive jurisdiction